refrigeration and air conditioning project management methods and techniques, safe working practices and relevant standards, codes and regulations, including: defining project parameters, including: project scope; project stakeholders and clients; project phases and the relationship between phases; time requirements and limitations; resource requirements and limitations; quality requirements and limitations time management, including: time management concepts and standard practices for ensuring a project runs to time financial management, including: financial management concepts; standard practices for managing project finances; project budgets; costs, variations and estimations; invoicing against project phases/deliverables and acquittals quality management, including: quality management concepts; standard practices for managing quality within a project human resource management, including: human resource management concepts and standard practices for managing personnel within a project communication management, including: communication management concepts and standard practices for managing communication within a project risk management and contingencies, including: risk management concepts; standard practices for managing risk within a project; internal risks; external risks; risk minimisation; risk removal and contingencies procurement management, including: procurement management concepts and standard practices for managing procurement physical resource management, including: types of physical resource, including equipment, technology, information, facilities; physical resource management concepts and standard practices for managing physical resources contracts, including: understanding project contracts; standard practices for working to contract specifications; contract format; contract content; legal obligations of contract parties; and accompanying documentation, including contract schedules performance assessment and continuous improvement, including: standard performance assessment practices and standard continuous improvement practices engineering ethics principles customer/client relations, including: importance of customer/client relations interpersonal skills that enhance customer/client dispute resolution customer/client relations strategies refrigeration and air conditioning industry sector customs and practices, including: technical aspects of project planning and management encompassing: method of ensuring equipment meets specified performance requirements performance/cost-benefit analysis equipment procurement typical approaches to planning and management successful planning techniques best practice management methods and styles relevant manufacturer specifications relevant safe work method statements (SWMS)/job safety assessments or risk mitigation processes relevant WHS/OHS legislated requirements relevant workplace documentation relevant workplace policies and procedures. |